Being there for our clients at the time of a claim is probably the most important role we play. At times the claims process can be long and complex, but at Aussurity we work closely with our clients and insurer partners to make this process as simple and efficient as possible for you – ensuring you are back doing whats important to you sooner! At Aussurity, we guide our clients through the claims process. From lodgement of the claim, monitoring progress and negotiating with our insurer partners to ensure the best possible outcome for our clients.
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Get In Touch
You can lodge a claim by contacting us directly at 1300 021 585 or by completing the claims form on this page. Once submitted, one of our claims specialists will get in touch to guide you through the next steps.
When lodging a claim, please have the following details ready:
The time frame for processing claims can vary depending on the complexity of the case. Most straightforward claims are resolved within [X] business days. We will keep you updated throughout the process.
If you require urgent assistance, such as for a motor vehicle accident or property damage, please call our 24/7 claims hotline at [insert hotline number]. Immediate support is available to help you manage the situation.
Yes, you can track the status of your claim by logging into your online account or contacting your dedicated claims manager. Updates will also be provided via email or SMS.
Yes, most claims are subject to an excess as outlined in your policy schedule. The exact amount will depend on your coverage and the nature of the claim. Our team will discuss this with you during the claims process.
If your claim is denied, we will provide a detailed explanation of the decision. If you disagree, you can request a review or lodge a complaint with us. We’re here to ensure a fair resolution.
Yes, you can lodge a claim on behalf of someone else if you have their permission and the necessary information. Please inform us of the relationship to the insured party when submitting the claim.
Making a claim can impact your premium, depending on the type and frequency of claims. We’ll provide clarity on how your claim may affect your future premiums.
We’re committed to helping you reduce risk. Speak with your account manager for tips and resources tailored to your situation, or check out our Risk Management Guide .